Frequently Asked Questions

Orders & Shopping

How do I place an order?

Simply browse our collections, select your desired item, choose your size, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@nimsykhan.com if you need to make changes.

Do you offer custom or made-to-measure suitings?

Yes! We offer custom tailoring options. Please contact us directly to discuss your requirements and we'll guide you through the process.

Shipping & Delivery

How long does delivery take?

Standard delivery within Pakistan takes 3–7 business days. Express delivery options may be available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping times and costs vary by location and will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for items in their original, unworn condition with tags attached. Custom or made-to-measure orders are non-refundable.

How do I initiate a return?

Contact us at support@nimsykhan.com with your order number and reason for return. Our team will guide you through the process.

Payments

What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and popular local payment methods. All transactions are secure and encrypted.

Is it safe to shop on your website?

Absolutely. Our store uses SSL encryption to ensure your personal and payment information is always protected.

Products

How do I find the right size?

We recommend referring to our size guide available on each product page. If you're unsure, feel free to contact us for personalized sizing advice.

Are the colours accurate in the photos?

We do our best to represent colours accurately, however slight variations may occur due to different screen settings and lighting conditions.